On today’s blog, we got to sit down and interview owner Richard Montrouil from JUKI National Account shop NorCal Sewing and Vacuum in California! Learn about how NorCal came to be, and what customers like you can expect when shopping at one of their two locations.
Follow along below for the transcript version of our interview with Richard Montrouil, owner of NorCal Sewing and Vacuum Centers.
Hi, my name is Richard Montrouil and I’m the owner of NorCal sewing and vacuum Centers located in Elk Grove California and we also have a store in Visalia California
What Is The History of NorCal?
Yeah, so I grew up in the industry; my family started in the 60s about 1965 and started as Kirby salesman, went into Singer sewing machines, I came into the business in 1990 when my brother owned a few stores in Elk Grove and Sacramento, and basically I was working through college and I kind of fell in love with the family business and went off to do other things but then came back and this location here my wife and I took over in 2011, and then we got into quilting machines about 2014. So we’ve been doing it for that long.
What Can Customers Expect When Shopping At NorCal?
So when you come into our store, number one the we we treat customers grea,t we treat them like family; you come in we make you feel welcome, we take care of you, we support our customers. If you have any questions we’re always there to help. We always guarantee and warranty all our repairs so if you bring repairs in we we fix them on a timely manner and we take care of you, and then we always give free lessons, free training after purchase. So when you purchase a JUKI from us we’re gonna sit down make sure you know how to use it correctly and we’re always there for you.
Why Did NorCal Choose To Start Carrying The JUKI Brand?
We saw a lot of JUKI sewing machines started coming into our store for repair, and we had a demand; well we were new to quilting in general so we had a lot of people asking about the quilting machines, the sewing machines, and then as soon as I was at VDTA one year and I could get a hold of a JUKI representative I wanted to carry JUKI; just so we could support our local customers because there was no one in the area that took care of JUKI. So we then we were able to get parts and fix long arms and sell long arms and that’s how we did it!
What Classes Can Customers Attend At NorCal?
So we do free one-on-one classes, and then a few times during the year we have these events where you can come. If you purchase from us, it’s free classes; we do hands-on events in our store about three to four times a year teaching you ruler work, different things and then of course you always have free one-on-one support; you just have to call and set up a time and then we’ll we’ll be here for you and do a one-on-one lesson.
What Makes NorCal unique?
You know what, we’re probably the only dealer in probably all of California, at least Northern California, that will actually go to the customer’s house and fix their machines there. So that’s really unique, I don’t think too many other dealers do tha,t they don’t have the staffing. I have seven technicians and we travel all around California and Nevada and fix long arms. We also, when you purchase machines from us, we do free setup and delivery; so that’s unique too. A lot a lot of guys will charge you twelve hundred dollars to deliver a long arm we do it for free.
What Do You See For The Future Of NorCal?
You know, I have three young daughters, well not young; I have a 15 year old, a 21 year old, and a 27 year old daughter. The future of NorCal is we’re a family business and I dream and pray that someday my girls take over but we’re going to be around for a very long time and you know we’re here for you guys.
How Can Customers Contact NorCal?
We have two locations to serve California; we have our main store is Elk Grove California, it is 8705 Elk Grove Boulevard, Elk Grove, California 95624 and our telephone number there is 916-714-0904.
We also have a store in Visalia California, the address is 3340 South Mooney Boulevard, Visalia, California 93277 phone number is 559-372-7200
Our website if you want to go and look at products or email us through there is norcalsovac.com.
How Can Customers Find NorCal?
Whoever wants to come, if you can’t make it to the stores in Elk Grove and Visalia to try out the JUKI quilt machines, commercial quilter here or the SAI 8 needles multi-needle, you can come and see us a few times during the year at quilt shows.Ssome of the big ones are Cal Expo in Sacramento in March, we’ll be in Roseville in August, and then in October we do the Pacific International quilt festival and you can come and try out JUKI longarms, come and meet us. So come and see us at quilt shows, come and try JUKI’s we’re ready for you!
To learn more about NorCal Sewing and Vacuum Centers, visit their website here! Thank you for joining us today in getting to know Richard Montrouil, owner of NorCal Sewing and Vacuum Centers. We hope you get a chance to visit the next time you’re in the area!